BUSI 240 Quiz 8

BUSI 240 Quiz 8 Liberty University

  1. Organizational stories are most effective at communicating organizational culture only when they:
  2. A deculturation strategy of merging two corporate cultures should be applied:
  3. Organizations that tolerate or encourage subcultures with dissenting values:
  4. is a system whereby newcomers are assigned to coworkers for sources of information and social support.
  5. The organizational culture dimension of attention to detail is characterized by
  6. Employees at SuperTech Services seek out opportunities rather than wait for them to arrive. They also have a strong learning orientation. This implies that SuperTech has:
  7. Which of the following is an artifact?
  8. Which of these statements about shared assumptions is true?
  9. The main purpose of a bicultural audit is to:
  10. The best way to determine an organization’s shared assumptions is to:
  11. What is the significance of artifacts in organizational culture?
  12. Which of the following is true about socialization agents?
  13. Which of the following types of resistance to change is a strategy to “prove” that the decision is wrong?
  14. According to the action research model, which of the following occurs during the “diagnose need for change” step?
  15. Trendy Fashions, a large retail chain, is experiencing conflict and organizational politics among its managers. The company’s customer service ratings are suffering and managers are pointing to other departments as the cause of the problem. The conflicts and politics are further contributing to the customer service problems. The CEO of this chain has just heard about the appreciative inquiry process and thinks this might be a good technique to use to improve this situation. He needs more information on this process. The CEO will need to know that the first step in his appreciative inquiry change effort will begin with:
  16. A major consumer-products company wanted to create a more entrepreneurial and marketing-oriented culture. After failing to bring about the change through middle management, senior executives worked directly with selected teams of front-line employees. These teams, which represented each area of the organization, worked on special projects outside the normal organizational structure. They followed the action research model to produce meaningful organizational change. Which of the following change strategies does this intervention represent?
  17. One problem that communication, learning, and employee involvement have in minimizing resistance to change is that they:
  18. XYZ Office Supplies is about to introduce a new customer service program that will affect all of its 355 sales and service employees. Job duties will be changed and the employee reward system will be altered to fit this new customer focus. Moreover, the company wants to improve the efficiency of work processes, thereby removing some of the comfortable (and often leisurely) routines that employees have followed over the years. Top management is concerned about what types of forces resisting change the company will potentially experience during this change process. Which of the following types of resistance to change might be used by employees at XYZ as a deliberate strategy to ‘prove’ that the decision is wrong or that the change agent is incompetent?
  19. Which of the following statements is true concerning Lewin’s Force Field model in the context of changes in other cultures?
  20. wants to introduce a new procedure to improve how customer requests are handled. This change will require employees to break old routines and adopt new role patterns. They decide to adopt two new programs, one in which employees learn how to work as teams as the company changes. The other involves forming task forces within the company to help determine new customer service practices. The strategy BusCorp. is using to minimizing resistance to change is known as:
  21. Action research is:
  22. Employee involvement is almost an essential part of the change process unless the:
  23. XYZ Office Supplies is about to introduce a new customer service program that will affect all of its 355 sales and service employees. Job duties will be changed and the employee reward system will be altered to fit this new customer focus. Moreover, the company wants to improve the efficiency of work processes, thereby removing some of the comfortable (and often leisurely) routines that employees have followed over the years. Top management is concerned about what types of forces resisting change the company will potentially experience during this change process. XYZ attempts to assist the change process by putting employees in direct contact with customers. Here, the company is trying to:
  24. Information systems are important in the change process because:
  25. A parallel learning structure:
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