Employees with ________, in which work output is exchanged back and forth among individuals, should be organized into teams to facilitate coordination in their interwoven relationship.
Synergie Inc. formed a team to improve revenues for its service stations along major highways in Malaysia. This team, which included a service station manager, a truck driver, and four or five marketing executives, disbanded after it had reviewed the Malaysian service stations and submitted a business plan. This team is called a(n)
Which of the following is not a factor that favors effective team behavior?
Jafina works for a Sunshine Manufacturing, where her team shares a machine and materials with another team that works a different shift. Each team is responsible for ensuring that the machine is in working order and the work area is fully stocked before handing it over to the other team at shift change. While working, Jafina begins the manufacturing process, then passes her work along to her teammate, Georgia, to complete the next step of the process. After this, Georgia passes it along to Jeremy to complete the process. interdependence occurs when two teams share a work space and a machine.
Fellow team members often monitor performance more closely than a traditional supervisor. This is particularly true where the team’s performance depends on
How do norms affect the behavior of team members?
DMI has several teams in their company. At any given time, the company may have teams starting and ending. Kimberly is on a team where everyone is being polite and deferring authority. Jose’s team has just started to build consensus around the group’s objectives. Victor’s team has learned to efficiently coordinate and resolve conflicts. Sheena’s team has just ended. Victor is on a team that is
During the ________ stage of team development, team members shift their attention away from task orientation to a relationship focus.
In which of the following scenarios would a diverse team be better than a homogeneous team?
A team has high skill diversity when its members
Social loafing occurs
In which stage of team development is there a period of testing and orientation in which members learn about each other and evaluate the benefits and costs of continued membership?
Some organizations are improving communication among staff by tearing down walls. This improves interaction but increases all of the following except
Which of the following represents the first step in the communication model?
Several employees in a newly formed group must work together to develop a new product. No one in this group has worked with anyone else in this group before, and the development of this product has not been attempted previously. According to the media richness model, which of the following communication channels is most appropriate in this situation?
Done correctly, MBWA most likely occurs on a(n) ________ basis.
Shared ________ enable more accurate transmission of the message content and reduce the need for communication about the message context.
At Sunshine Toys, several employees must work together to develop a new product. No one in this group has worked with any of the others before, and the development of this product has not been attempted previously. According to the media richness model, which of the following communication channels is most appropriate in this situation?
Effective communication occurs when
The extent to which communication channels require or allow both sender and receiver to be actively involved in the conversation at the same time is called
How do men and women generally differ in their communication styles in organizational settings?
Active listeners improve their sensing activities by
When a sender and receiver belonging to the same group want to transmit technical information more efficiently, they should use
Which of the following communication media tends to be the best for transmitting emotions?
Talking with others can be a soothing balm during difficult times. This demonstrates which drive?
In team dynamics, process losses are best described as:
A task force refers to any:
Jafina works for a Sunshine Manufacturing, where her team shares a machine and materials with another team that works a different shift. Each team is responsible for ensuring that the machine is in working order and the work area is fully stocked before handing it over to the other team at shift change. While working, Jafina begins the manufacturing process, then passes her work along to her teammate, Georgia, to complete the next step of the process. After this, Georgia passes it along to Jeremy to complete the process. The way Jafina’s team functions is known as:
Brooks’s Law says that adding more people to a late software project only makes it later. This law is mainly referring to:
Which of the following types of teams are best known for having a champion who uses bootlegging to develop new products, services, or procedures?
Production blocking and evaluation apprehension:
Two company divisions produce completely different products but must seek funding from head office for a capital expansion project. The relationship between these two divisions would be best described as:
Which of the following is not a factor that favors effective team behavior?
Which of the following generally occurs during the storming stage of team development?
Lorraine has worked at GHI Inc. for 14 years. GHI has a large building where each divisional unit is located on a different floor. Lorraine works on the accounting floor and belongs to the budget committee, where she met Sally from Engineering and Jonas from Receiving. This committee provides recommendations to upper management on various financial issues affecting the company. Each week, the three meet after work on Thursdays to play darts at a local pub. The three meeting after work to play darts is an example of a(n):
Which of the following is a major problem associated with team building activities?
John slams his finger while closing a cabinet drawer. Mary winces and shakes her hand. This is an example of:
Communication noise can exist even when people speak the same language. This occurs because of the:
Which of the following communication channels is most effective when the sender wants to persuade the receiver?
Management by walking around refers to:
What effect does emotional contagion have on the communication process?
are collaborative Web spaces in which anyone in a group can write, edit, or remove material from the Web site.
In Alphatech Systems, email software screens incoming messages by organizing them into mailboxes and identifying junk mail. As a result, employees in this company can quickly identify the most important email messages, and overlook the junk mail. This email feature improves communication by:
Shanti recently went to a communication workshop to help improve her workplace performance. She learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and finally effectively respond to the speaker. She learned techniques regarding maintain eye contact and sending back channel signals to show interest. When Shanti attempts to empathize with the speaker, this is known as:
Which of the following is true about the organizational grapevine?
The unstructured and informal organizational network that is founded in social relationships rather than organization charts or job descriptions is called:
Active listeners improve their evaluating activities by:
In the communication process model, “decoding the message” occurs immediately:
Which of the following is an advantage associated with using written communication channels in persuading people?