Problems retrieving your files? Don’t worry, we got your back.

After you have gone through the steps that we have outlined, you should have been able to download your files without any issues. Nevertheless, the Internet (and life) is not perfect.

If you were redirected to the Failed Transaction page, here are plausible explanations:

1. You clicked the Refresh button.
2. Your Paypal payment did not go through.
3. The Internet just sucks.

After you finished paying, Paypal should have automatically re-directed you back to Homework Simple’s Purchase Confirmation Page (see image below).

Downloads page

Clicking the green link will download the file(s).

We also send a purchase receipt with the download link to the e-mail address you entered during checkout. If you were not re-directed back to the Purchase Confirmation page, check your e-mail for the download link (see image below).

Homework Simple purchase receipt

In case you did not receive our e-mail, you can check the Spam Folder, and see if is there. Mark it as NOT SPAM. The e-mail should go back to your inbox, enabling you to download your files.