BUSI 300 Test 1

BUSI 300 Test 1 Liberty University

Set 1

  1. Patrick prepares a presentation of a research paper that begins with the major idea. He then realizes that the topic could be antagonizing and may not please his audience. In this scenario, which of the following should Patrick use?​
  2. Which of the following does communicating ethically involve?​
  3. In the _____ stage of team development, team members are involved in developing strategies and activities that promote goal achievement.​
  4. Brandon, a manager at Fairpro Technologies Corp., is required to provide individual performance feedback to his subordinates. In this scenario, the communication between Brandon and his subordinates is at a(n) _____ level.​
  5. Business writers prefer simple, informal words that are readily understood and less distracting than more difficult, formal words.
  6. Which of the following is a difference between verbal communication and a metacommunication?​
  7. Organizational communicationis communication that occurs with an organizational context.
  8. In a group, a(n) _____ plays a positive role.​
  9. Zhenyu, a manager at Finertech Inc., needs to inform an employee who reports to him that he was not considered for a promotion. He intends to use a channel of communication that will allow him a great degree of control over his message. In this scenario, which of the following channels of communication should Zhenyu use?​
  10. Which of the following is most likely to generate a favorable response?​
  11. Joe is maintaining a blog about his experiences in teaching martial arts. In his next blog, he plans to include the steps to be taken for improving the balance of postures. In this scenario, which of the following should he use to write about the steps?​
  12. For the sake of efficiency, you should finish proofreading a document with one revision.
  13. Human relations can suffer when denotative words are inadvertently or intentionally used instead of connotative words.
  14. Which of the following statements is true of electronic meetings?​
  15. Which of the following is considered an outdated expression?​
  16. Which of the following statements is true of telecommuting?​
  17. Which of the following is a difference between Area III and Area IV of the Johari Window?​
  18. Zelda is the founder of Green House, a non-governmental organization for orphans. Since the non-governmental organization was nearing bankruptcy, Zelda decided to write emails requesting business owners and major corporations in the city for donations. She drafted two different emails—one for addressing small businesses and another for multinational corporations for the same purpose. In this scenario, which of the following audience characteristics did Zelda take into consideration while drafting two different emails?​
  19. Martha is writing a letter to a movie producer. She has written a screenplay and wants to share it. Her letter ends with the words “Enclosed please find a copy of the script. Very truly yours, Martha.” In terms of readability, what mistake did Martha make in her letter?​
  20. ​ To facilitate effective communication, _____.
  21. Stazia Inc. is a software company that intends to collaborate with Softron Inc., another multinational company. Steve, the chief executive officer of Stazia, decides to discuss the company’s objectives with Jared, the chief executive officer of Softron. Steve seeks to obtain information about the services Softron offers and the quality process it follows. Steve intends to gather maximum information from this discussion including nonverbal cues. In this scenario, which of the following channels of communication should Steve use?​
  22. According to Abraham Maslow’s hierarchy of needs,identity theft, health and fitness, and environmentally friendly commercials appeal to security and safety needs.​
  23. Counselors dealing with their clients are engaged in casual listening.
  24. While communicating, sentences in subjunctive mood:​
  25. In a document, enumerated or bulleted lists:​
  26. A(n) _____is a computer network that uses Internet Protocol technology to share information, operational systems, or computing services within an organization.​
  27. Which of the following sentences is in passive voice?​
  28. In the context of group roles, which of the following is a difference between an isolator and a dominator?​
  29. Which of the following is an advantage of face-to-face meetings?​
  30. Which of the following is a difference between connotative words and denotative words?​
  31. Nonverbal messages universally convey the same meaning to different people.
  32. Which of the following is true of concise messages?​
  33. _____ flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart.​
  34. In the context of levels of communication, internal messages:​
  35. Identify a true statement about downward communication.​
  36. Inductive organization of a message can be especially effective if the main idea confirms the conclusion the audience has drawn from the preceding details.
  37. Read the scenario, and then answer the corresponding question. Your coworker, Caitlin, sends you an email to let you know that recent updates have been made to the accounts receivable database. As you read Caitlin’s email, you simultaneously listen to your voice mail messages. Then you send a quick reply to Caitlin to let her know you received her email.
  38. To reduce the sting of an unpleasant thought, _____.​
  39. Which of the following is true of face-to-face communication?​
  40. In a Total Quality Management environment, decision-making power is distributed to the people closest to the problem in an organization, who usually have the best information sources and solutions.
  41. Getting a pat on the back from a supervisor is a negative stroke.
  42. _____ isa group of Internet-based applications that build on the ideological and technological foundations of Web 2.0, and that allow the creation and exchange of user-generated content.​
  43. Business communicators normally use active voice more heavily than passive voice because active voice:​
  44. In ideal situations, the goal of communication is to:​
  45. Janet is a project manager of Printennia Inc., a content writing firm. During a project briefing session, Janet turned to her subordinate, Juan, and said, “This project is crucial. Please inform beforehand if you need to take leave.” Janet implied that Juan is not dependable, and she assumed that Juan understood what she was implying. In this scenario, Janet expressed her message through _____.​
  46. In the communication process, differences in education level, experience, and culture of the sender and the receiver are examples of:​
  47. Face-to-face meetings are appropriatewhen issues are especially sensitive.
  48. Which of the following is a similarity between a memo and a voice mail?​
  49. Nonverbal messages can be dismissed since they do not contribute to verbal messages.
  50. The Fog Index and the Flesch–Kincaid Grade Level calculator consider the length of sentences and the difficulty of words to produce the approximate grade level at which a person must read in order to understand the material.

Set 2

  1. _____ can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports.​
  2. Which of the following is a difference between Area I and Area II of the Johari Window?​
  3. Joe is maintaining a blog about his experiences in teaching martial arts. In his next blog, he plans to include the steps to be taken for improving the balance of postures. In this scenario, which of the following should he use to write about the steps?​
  4. Clan culture refers to astructured and formalized workplace where leaders act like coordinators or administrators.
  5. Learning about other cultures and developing sensitivity will help maximize ethnocentric relations when dealing with other cultures.
  6. Ideas are more interesting and appealing if they are expressed from the sender’s viewpoint.
  7. Which of the following statements is true of perception of reality?​
  8. Which of the following sentences uses specific language?​
  9. In recent years, developments among U.S. businesses have shifted attention away from the employment of traditional organizational subunits as the only mechanisms for achieving organizational goals and toward the increased use of groups.
  10. Chantell, the manager of the claims department in an insurance company, explains her team about the new claim form that the company will use from next month. This scenario is an example of _____.​
  11. Which of the following is a difference between connotative words and denotative words?​
  12. Listening for pleasure, recreation, amusement, and relaxation is intensive listening.
  13. Groups formed for short-term tasks spend more time on maintenance than on the task.
  14. _____ isa group of Internet-based applications that build on the ideological and technological foundations of Web 2.0, and that allow the creation and exchange of user-generated content.​
  15. According to Abraham Maslow’s hierarchy of needs,identity theft, health and fitness, and environmentally friendly commercials appeal to security and safety needs.​
  16. Mustafa is the president of ZoneIn Industries Inc., a company that manufactures PVC pipes and fitting. Due to losses incurred by the company, Mustafa reduced a major portion of the workers’ pay and called it “temporary economic adaptation.” In this scenario, the term used to represent the cutback exemplifies:​
  17. Which of the following is true of concise messages?​
  18. Which of the following sentences is in passive voice?​
  19. In the communication process, outlining should be completed prior to writing.
  20. Business communicators normally use active voice more heavily than passive voice because active voice:​
  21. In comparison to active voice, passive voice:​
  22. According to the older, traditional view of management, _____.​
  23. In the context of Competing Values Framework, which of the following is true of adhocracy culture?​
  24. Jakeel, a salesperson at Sensations Inc., attended a regional sales meeting, where he was more of a listener than a participant. Later, when his colleagues were talking about what was discussed in the meeting, Jakeel could not share his viewpoints. Based on this scenario, Jakeel most likely has a bad listening habit of _____.​
  25. In the communication process, differences in education level, experience, and culture of the sender and the receiver are examples of:​
  26. A limitation of language translation is that some words in one language do not have an equivalent meaning in other languages.
  27. Passive people accept responsibility for their feelings and actions.
  28. Which of the following is true of the formal communication network?​
  29. In a group, a(n) _____ plays a positive role.​
  30. According toAbraham Maslow’s hierarchy of needs, physiological needs form the upper-level needs.
  31. Zelda is the founder of Green House, a non-governmental organization for orphans. Since the non-governmental organization was nearing bankruptcy, Zelda decided to write emails requesting business owners and major corporations in the city for donations. She drafted two different emails—one for addressing small businesses and another for multinational corporations for the same purpose. In this scenario, which of the following audience characteristics did Zelda take into consideration while drafting two different emails?​
  32. In the context of group roles, which of the following is a difference between an isolator and a dominator?​
  33. In a simple sentence, to emphasize an idea, _____.​
  34. In a document, numerals are typically preferred over bullets unless the sequence of the items in a series is critical.
  35. In a discussion of communication, the word _____ means the act of dividing a topic into parts and arranging them in an appropriate sequence.​
  36. To reduce the sting of an unpleasant thought, _____.​
  37. Status is the task an employee assumes that can involve power and authority that surpass his or her formal position on the organization chart.
  38. Which of the following statements is true of electronic meetings?​
  39. Context is a complex, multidimensional force that should be considered when planning a message.
  40. Which of the following statements is true of upward communication?​
  41. Legal and ethical constraints are contextual forces influencing business communication. As contextual forces, legal and ethical constraints shape communication and provide boundaries in which communication occurs. Your understanding of legal and ethical constraints will improve the effectiveness of your workplace communication.
  42. Using passive voice reduces the number of words required to express an idea and thus saves the reader a little time.
  43. Which of the following does communicating ethically involve?​
  44. Which of the following is a difference between verbal communication and a metacommunication?​
  45. Which of the following is true of product development teams?​
  46. One of the weaknesses of teams is that they prevent companies from drawing on the skills and imagination of a whole workforce.
  47. In order to effectively revise and proofread a document, you should:​
  48. Patrick prepares a presentation of a research paper that begins with the major idea. He then realizes that the topic could be antagonizing and may not please his audience. In this scenario, which of the following should Patrick use?​
  49. Which of the following statements is true of telecommuting?​
  50. Brandon, a manager at Fairpro Technologies Corp., is required to provide individual performance feedback to his subordinates. In this scenario, the communication between Brandon and his subordinates is at a(n) _____ level.​

Set 3

1. The inaccuracy of the grapevine has more to do with the message output than with the input.
2. Alan was being interviewed for the position of business analyst at Amberg Tech Solutions. Susan, an interviewer, looked at him and observed that he was dressed inappropriately and looked disinterested. Susan assumed that Alan did not care much for the job and subsequently rejected his application. In this scenario, Susan got the message that he was not much interested in the job through _____.
3. Which of the following statements is true according to Abraham Maslow’s concept of a hierarchy of needs?
4. _____ allows companies to reduce travel budgets, save professional time, and minimize the environmental impact caused by travel.
5. For sensitive situations, an email is often preferred over a face‐to‐face encounter.
6. According to the older view of management, labeled as theory X by McGregor, management _____.
7. Which of the following sentences is true about grapevine communication?
8. To emphasize a word or an idea, _____.
9. In effective groups, participants _____.
10. In a Total Quality Management environment, decision‐making power is distributed to the people closest to the problem, who usually have the best information sources and solutions.
11. Social networking sites are websites that provide virtual communities in which people with shared interests can communicate.
12. _____ refers to the principles of right and wrong that guide you in making decisions that consider the impact of your actions on others as well as yourself.
13. _____ involves breaking down information into easily digestible pieces.
14. To emphasize an idea, place it in a dependent clause.
15. Identify a guideline for using email effectively.
16. Face‐to‐face communication provides opportunities to facilitate feedback and establish a personal focus.
17. Downward communication is a type of communication that is generally a response requests from supervisors.
18. The radio frequencies that transmit voice signals from a cellphone cannot be picked up by other equipment.
19. Which of the following statements is true of telecommuting?
20. Which of the following is true of topic sentences?
21. Which of the following is an accurate statement about casual listening?
22. In successful teams, leadership is likely to be shared, which requires more direct and effective communication within the organization.
23. Routinely used clichés capture a receiver’s attention because they are original, fresh, and interesting.
24. Wireless communication enables us to communicate voice and high‐speed data transmission virtually anytime, anywhere.
25. Voice input and output technology:
26. The first step in proofreading a document is to use the spell checker.
27. Which of the following is true of wireless communication?
28. Embellishment or exaggeration is justified when needed for persuasive sales messages.
29. Electronic meetings provide a rich nonverbal context, but have logistical issues of schedules and distance.
30. Similar to a blog in structure and logic, a wiki:
31. Jeff hears about a change in the leave policy of the company and shares this information with his colleague Judy. Judy passes on the information to her teammates. A human resource manager overhears the information and makes it clear that no such change will take place in the company leave policy. In this context, the information was exchanged through _____.
32. Listening for pleasure, recreation, amusement, and relaxation is casual listening.
33. Learning about other cultures and developing sensitivity will help maximize ethnocentric relations when dealing with other cultures
34. A receiver’s reaction to a message is strongly influenced by the sequence in which ideas are presented.
35. Teams prevent companies from drawing on the skills and imagination of a whole workforce.
36. Which of the following is true of cellphone communication?
37. Perception is the part of the communication process that involves how the world looks at us.
38. A _____ is a structured and formalized workplace where leaders act like coordinators or administrators and the focus is on internal aspects of the workplace.
39. According to the transactional process model, two parties involved in a communication encounter are communicating at different times.
40. Alan, the CEO of Techosoft Solutions, was requested by Jack, a student at Woodhouse Elementary School, to share some information about his company for his project report. Alan used simple words and gave simple basic facts about his company when responding to Jack. Alan would have worded his response in a different way if he was responding to an adult. Which of the following audience characteristics is Alan considering?
41. Business communicators normally use active voice more heavily than passive voice because active voice:
42. Unlike web pages, social media:
43. ____ communication flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart.
44. Cellphone communication has been shown to dramatically improve performance among salespersons by improving their outreach to clients.
45. Spoken defamatory remarks are referred to as _____.
46. Communication is the process of exchanging and interpreting information and meaning between or among individuals through a system of symbols, signs, and behavior.
47. Vocal kinesic communication includes gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements.
48. In effective groups, the focus on a common goal allows members to overcome individual differences of opinion and to negotiate acceptable solutions.
49. The study of body language is known as chronemics.
50. _____ is the part of the communication process that involves how we look at others and the world around us.

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