Liberty BUSI 300 Test 1 Answers
1. The inaccuracy of the grapevine has more to do with the message output than with the input.
2. Alan was being interviewed for the position of business analyst at Amberg Tech Solutions. Susan, an interviewer, looked at him and observed that he was dressed inappropriately and looked disinterested. Susan assumed that Alan did not care much for the job and subsequently rejected his application. In this scenario, Susan got the message that he was not much interested in the job through _____.
3. Which of the following statements is true according to Abraham Maslow’s concept of a hierarchy of needs?
4. _____ allows companies to reduce travel budgets, save professional time, and minimize the environmental impact caused by travel.
5. For sensitive situations, an email is often preferred over a face‐to‐face encounter.
6. According to the older view of management, labeled as theory X by McGregor, management _____.
7. Which of the following sentences is true about grapevine communication?
8. To emphasize a word or an idea, _____.
9. In effective groups, participants _____.
10. In a Total Quality Management environment, decision‐making power is distributed to the people closest to the problem, who usually have the best information sources and solutions.
11. Social networking sites are websites that provide virtual communities in which people with shared interests can communicate.
12. _____ refers to the principles of right and wrong that guide you in making decisions that consider the impact of your actions on others as well as yourself.
13. _____ involves breaking down information into easily digestible pieces.
14. To emphasize an idea, place it in a dependent clause.
15. Identify a guideline for using email effectively.
16. Face‐to‐face communication provides opportunities to facilitate feedback and establish a personal focus.
17. Downward communication is a type of communication that is generally a response requests from supervisors.
18. The radio frequencies that transmit voice signals from a cellphone cannot be picked up by other equipment.
19. Which of the following statements is true of telecommuting?
20. Which of the following is true of topic sentences?
21. Which of the following is an accurate statement about casual listening?
22. In successful teams, leadership is likely to be shared, which requires more direct and effective communication within the organization.
23. Routinely used clichés capture a receiver’s attention because they are original, fresh, and interesting.
24. Wireless communication enables us to communicate voice and high‐speed data transmission virtually anytime, anywhere.
25. Voice input and output technology:
26. The first step in proofreading a document is to use the spell checker.
27. Which of the following is true of wireless communication?
28. Embellishment or exaggeration is justified when needed for persuasive sales messages.
29. Electronic meetings provide a rich nonverbal context, but have logistical issues of schedules and distance.
30. Similar to a blog in structure and logic, a wiki:
31. Jeff hears about a change in the leave policy of the company and shares this information with his colleague Judy. Judy passes on the information to her teammates. A human resource manager overhears the information and makes it clear that no such change will take place in the company leave policy. In this context, the information was exchanged through _____.
32. Listening for pleasure, recreation, amusement, and relaxation is casual listening.
33. Learning about other cultures and developing sensitivity will help maximize ethnocentric relations when dealing with other cultures
34. A receiver’s reaction to a message is strongly influenced by the sequence in which ideas are presented.
35. Teams prevent companies from drawing on the skills and imagination of a whole workforce.
36. Which of the following is true of cellphone communication?
37. Perception is the part of the communication process that involves how the world looks at us.
38. A _____ is a structured and formalized workplace where leaders act like coordinators or administrators and the focus is on internal aspects of the workplace.
39. According to the transactional process model, two parties involved in a communication encounter are communicating at different times.
40. Alan, the CEO of Techosoft Solutions, was requested by Jack, a student at Woodhouse Elementary School, to share some information about his company for his project report. Alan used simple words and gave simple basic facts about his company when responding to Jack. Alan would have worded his response in a different way if he was responding to an adult. Which of the following audience characteristics is Alan considering?
41. Business communicators normally use active voice more heavily than passive voice because active voice:
42. Unlike web pages, social media:
43. ____ communication flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart.
44. Cellphone communication has been shown to dramatically improve performance among salespersons by improving their outreach to clients.
45. Spoken defamatory remarks are referred to as _____.
46. Communication is the process of exchanging and interpreting information and meaning between or among individuals through a system of symbols, signs, and behavior.
47. Vocal kinesic communication includes gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements.
48. In effective groups, the focus on a common goal allows members to overcome individual differences of opinion and to negotiate acceptable solutions.
49. The study of body language is known as chronemics.
50. _____ is the part of the communication process that involves how we look at others and the world around us.
- Because graphics are based on numeric data, distortion is not as likely as in text discussion.
- An effective outline for a message helps ensure that all ideas will appear in equally emphatic positions.
- Fraud refers to errors that can occur in interpreting persuasive messages.
- A limitation of language translation is that some words do not have an equivalent meaning in another language.
- In spite of its poor reputation, the grapevine is in reality no more or less accurate than other channels.
- Text messaging is a social communication tool and not applicable for business communication.
- “When you complete the assignment” is an example of
- A major purpose in communication is to help people feel good about themselves and their friends, groups, and organizations.
- Communicating with and about others with the same kindness and fairness that you wish others to use when communicating with and about you is referred to as what?
- Performance appraisal interviews between supervisors and employees frequently combine listening intensively and empathetic listening.
- Though people around the world speak different languages, nonverbal communication, such as gestures and facial expressions, generally has the same meanings to all cultures.
- Email is a channel of choice for business messages that must be sent to several recipients in a timely manner.
- The use of doublespeak may be either deliberate or unintentional.
- In downward communication management attempts to ____ activities within an organization while with horizontal communication management hopes to ____ them.
- Using bias-free language permits the receiver to focus on your message rather than raising serious questions about your sensitivity.
- By adapting its products to fit a more culturally diverse group of consumers, Hallmark Cards, Inc. has demonstrated the need to analyze its audience.
- Differences in education level, experience, and culture or distractions such as noise, uncomfortable room temperature, and interruptions are examples of
- Bullets are usually preferred over numerals in a document list unless sequence is important.
- A job applicant appears for an interview in wrinkled clothing. What nonverbal message is the interviewer most likely to receive?
- Which is the BEST technique for emphasizing to stockholders the reasons for revenue increases?
- Which of the following is not a web 2.0 technology?
- Sensitive communication, such as the firing of an employee, is best done with a letter so there is legal evidence of the action.
- When ABC Company makes a legal decision that complies with contractual agreements, one can accurately assume that it is an ethical decision because it is legal.
- Which of the following is appropriate etiquette when listening?
- Which of the following is NOT an effective attitude when revising and proofreading documents?
- A company posts information to the Web for its business partners such as vendors, suppliers, and customers that they must access by using a password. This activity illustrates use of the company’s
- Which of the following channels is NOT relatively inexpensive?
- In business documents, a general rule for readability is that paragraphs normally should be
- The way that time influences interactions is which dimension of context?
- When communicating with a colleague about the hiring or firing of an employee, you would be well advised to not use a cell phone.
- Barriers, or interferences, to communication can be completely overcome by skilled communicators.
- Supervisor Janet tells Juan, “Don’t be late for work.” Janet’s probable metacommunication is
- The politician seeking re-election referred to the importance of “revenue enhancements” for providing additional community services. This is an example of
- The readability level of a passage is affected by the length of the sentences and difficulty of the words.
- While all actions that are ethical are legal, some actions that are legal may not be ethical.
- Robin, task force chair, tells team member Aaron “your proposed solution to THIS problem is great.” Robin’s probable metacommunication to Aaron is
- Which of the following is the MOST effective heading in a memo report to employees?
- Which of the following best describes the common attitude that those from the U.S, Canada, and northern Europe have about the concept of time?
- Email and cell phone calls are preferred channels for communicating information that is private or sensitive.
- Because e-mail messages are written efficiently, they should be organized in a direct, deductive style.
- If an audience may be antagonized by the main idea of a message, the deductive approach is preferred.
- Which of the following is true of document headings?
- Cho needs to prepare a short report detailing his company’s progress in implementing an new customer tracking system. As plans his message, what is the first step he should think through in the planning and preparing process?
- Which of the following is true concerning instant messaging (IM)?
- Which of the following is NOT a technique for linking sentences?
- Which of the following is a characteristic of Total Quality Management (TQM)?
- Jakeel is a new sales representative with Sensations, Inc. He attends a regional sales meeting, followed by a reception. He converses with three new sales people and an hour later forgets their names. This is an example of the following bad listening habit:
- In the sentence “Even though your work was late, we completed the project on time,” the negative information is in a de-emphasized position.
- Which of the following statements is MOST sender-centered?
- A task force is an example of a long-standing team or group.