Joe maintains a blog where he shares his experience of teaching martial arts. In his next blog, he plans to include the steps to be taken to improve the balance of postures. In this scenario, which of the following should he use to write about the steps?
_____ is the feeling we have when we act and think as if we’re involved in an unmediated, face-to-face conversation.
Raj, a senior engineer at a manufacturing firm, leads a designing team from the home country, while the team works from the host country. Currently, the team is working on a project and is on the verge of finalizing a design. At this point, the client communicates a change in the design, and Raj has to pass this information to his team immediately. In this scenario, which of the following will be the ideal medium of communication?
Jakeel, a salesperson at Sensations Inc., attended a regional sales meeting where he was more of a listener than a participant. During the meeting, he tried to jot down as many of the discussion details as possible in his notebook. Later, when his colleagues were talking about what was discussed in the meeting, Jakeel could not share his viewpoints. This scenario illustrates that Jakeel most likely has a bad listening habit of _____.
In a discussion of communication, the word _____ means the act of dividing a topic into parts and arranging them in an appropriate sequence.
Written defamatory remarks are referred to as _____.
Market culture is controlled and has an internal focus.
Which of the following is true of business writing?
Nonverbal messages universally convey the same meaning to different people.
In a group, which of the following activities is undertaken by a group member playing the role of a reporter?
_____ refers to the degree to which a cultural group minimizes gender role differences and promotes gender equality.
Ideas are more interesting and appealing if they are expressed from the sender’s viewpoint.
Which of the following is a difference between the formal communication network and the informal communication network?
According to Abraham Maslow’s concept of a hierarchy of needs, identity theft, health and fitness, and environmentally friendly commercials appeal to security and safety needs.
Which of the following is considered an expensive channel of communication for business users?
While communicating, sentences in subjunctive mood:
Perception is the part of the communication process that involves how we look at others and the world around us.
Which of the following is an advantage of a virtual team?
Getting a pat on the back from a supervisor is a negative stroke.
Nonverbal messages can be dismissed since they do not contribute to verbal messages.
To produce a finished product that is free of errors, one must use the spell checker to locate simple keying errors and repeated words in the document.
A supervisor at a manufacturing plant is told to dump the chemicals used in the refining process into a local river rather than disposing them properly according to safety regulations. The chief executive officer of the company insists that the chemicals are not harmful to the environment. The supervisor knows that dumping is illegal, but he will lose his job if he reports the issue to authorities at the Environmental Protection Agency. In the context of causes of unethical corporate behavior, this scenario illustrates the supervisor’s:
_____ is a group of Internet-based applications that build on the ideological and technological foundations of Web 2.0, and that allow the creation and exchange of user-generated content.
In the context of styles of listening, when listening for information, using an outlining process helps you capture main ideas and supporting sub-points in a logical way.
In a document, enumerated or bulleted lists:
Business communicators normally use active voice more heavily than passive voice because active voice:
Which of the following is true of stereotypes?
If a speaker feels that his or her audience might be antagonized by the main idea in a message, he or she should lead up to the main idea by making the message deductive.
Which of the following is true of the formal communication network?
In the _____ stage of team development, team members are involved in developing strategies and activities that promote goal achievement.
BUSI 300 Quiz 2
Although the word “grant” is acceptable when talking about claims, its use in adjustment messages is discouraged.
For an order that cannot be filled quickly and precisely, companies must not send an acknowledgment message.
Which of the following is a guideline you should follow when developing the reasons section of a bad-news message?
While writing a good-news message, _____.
Which of the following is true of the reasons section of a bad-news message?
Neutral-news messages are not likely to generate an emotional reaction from receivers.
Which of the following is a guideline for effective voice mail communication?
A form message is a document that indicates an order has been received and is being processed.
Which of the following is true of email?
Issuing a one-line statement using “company policy” as the reason is considered to be adequate while rejecting employee requests.
Identify a true statement about cellphone communication.
Stuart is agitated by the political developments that took place in his country in the last couple of months and decides to share his views. He posts his concerns online by filling a simple online form on his browser. The visitors to his online journal can post comments. The technology used in this scenario is an example of:
The _____ requires that a credit applicant be notified of the credit decision within 30 calendar days following application.
Which of the following is a category of virtual team management tools that allows you to chat in real-time with your team members?
The closing paragraph of a bad-news message must restate the refusal.
Which of the following makes a routine request poor?
Which of the following is true of a counterproposal?
Which of the following guidelines should you follow for effective email communication?
Which of the following should be followed when writing a bad-news statement?
In the context of the inductive outline used in delivering bad-news messages, the introductory paragraph of a bad-news message should:
To avoid the legal perils of electronic communications, employees must be taught to:
It is a good idea to use the deductive approach for refusing requests for a favor, an action, or even a donation.
_____ are dynamic, with rapidly changing content that does not require authorization to post.
Businesses want their customers to communicate when merchandise or service is not satisfactory.
Which of the following is an idea that you can incorporate into an effective beginning paragraph of a bad-news message?
Managers must take special care in writing standard operating procedures to ensure that all employees complete the procedures accurately and consistently.
_____ are the most frequently used methods of communicating standard operating procedures and other instructions to employees.
Form messages have a tendency to be too personal.
Which of the following is true of requests for information?
Alana orders a pink T-shirt from an Internet-based retailer but receives an orange T-shirt. The retailer advertises a free exchange policy for goods. In this scenario, Alana can write a(n) _____ to the retailer to request for a replacement of merchandise.
BUSI 300 Quiz 3
In a persuasive message, abstract nouns and passive verbs help readers see a product, service, or idea and its benefits more vividly than do concrete nouns and active verbs.
Collecting too much secondary information is one of the major deterrents to good report writing.
Two footnotes cannot appear on the same page.
Which of the following is a similarity between online surveys and telephone surveys?
Revisions to organizational charts become complex when prepared using word-processing or graphics software.
In formal reports, the use of the first-person pronoun “I” is generally acceptable.
At the end of every year, Trent Enterprise prepares an annual report. This report is an example of an analytical report.
An effective questionnaire uses:
Identify a true statement about persuasion.
In a written report, if graphics appear before readers have been informed, _____.
While writing a persuasive message, you can obtain information about your product, service, or idea by:
Unlike a footnote, a bibliography:
Which of the following can help make a sales message objective?
When terms that are not widely understood or have specific meanings in a study, their definitions should be written in the term-family-differentiation sequence in the report.
Which of the following statements is true of organizational charts?
_____ makes a sales message sound authentic.
Which of the following is a common error that hinders the accurate interpretation of data?
Technizone Consultants decides to send an invitation to other companies to join it in its charity function. In this case, a memorandum report format should be used instead of a letter report format.
Julius, a manager in a data analytics company, has assigned five of his team members to a particular project. At the end of every week, he is required to submit a progress report to his supervisor. For this, he needs to create a chart that will allow him to efficiently track his team members’ progress by scheduling different activities and plotting the planned and actual hours put into those tasks. In this case, which of the following charts would best fulfill Julius’s requirement?
Companies should not welcome claims as the majority of claims are from unethical individuals.
The Publication Manual of the American Psychological Association has become the most-used guide in the social and soft sciences and in many scholarly journals.
While interpreting data, facts should determine conclusions.
Which of the following is a guideline you should follow for preparing an effective table?
Short reports focus on the _____ of the reports.
The term _____, which literally means description of books, is sometimes used to refer to an alphabetized list of the sources used in preparing a report.
When constructing line charts, the vertical or quantity increments must be the same as the horizontal or time increments so that the line or lines drawn will have reasonable slopes.
Which of the following is true of source notes?
If a product is not superior to its competition in some respects, factors such as favorable price, fast delivery, or superior service can be used as the primary appeal in a sales message.
Lumeria is a state in Karlinton. The Board of Education of Lumeria is compiling information on the number of high school graduates who attended the state’s public universities the previous year. In this case, which of the following graphics will best represent the data?
Which of the following statements is true of a proposal?
BUSI 300 Quiz 4
A consideration to make when preparing for a phone interview is to turn call-waiting on.
Which of the following suggestions should you follow when using the Internet or online databases to search for specific job openings?
Pleasant voices have high pitch.
To make a presentation effective, fade out at the end.
Which of the following is true of using presentation visuals in a meeting?
Identify an environmental factor that affects a presentation.
While applying for a job, after you conduct research, complete a self-assessment of your qualifications, and identify a job listing, you should:
Which of the following formatting guidelines should you follow to make presentation visuals effective?
Use capital letters sparingly in the presentation slide titles as they are difficult to read from a distance.
Arabic audiences tend to prefer directness, with the main idea presented first.
The first step in the process for planning presentations is to adapt a message to the audience’s needs and concerns.
Spoken communication is more difficult to process than written communication.
Which of the following messages should be written inductively?
Laurent is being interviewed for the position of a content analyst at Alping Inc. Zara, the interviewer, asks Laurent to tell her about a time when he was able to convince someone to look at things from his perspective. This question posed by Zara is an example of a(n) _____.
According to a UNESCO report of employer views, which of the following soft skills are considered to be essential for workers in today’s business climate?
In a chronological résumé, which of the following headings normally appears in the portion that presents qualification?
_____ are designed to show why job applicants want to work for a particular organization.
Which of the following suggestions should you follow while making an employment video?
While practicing for an interview, you should memorize answers to sound confident and deliver thoroughly.
According to experts, team presentations usually fail because presenters resist the sure-to-fail strategy of “winging” a team presentation rather than taking the time to do it correctly.
While preparing for an interview, candidates should study salaries in comparable firms, as well as regional averages.
Which of the following is a guideline you should follow for distributing handouts?
Many speakers use words such as uhhh, ahhh, ummm, and errr while giving a speech. These words are called _____.
Identify a true statement about virtual interviews.
Which of the following is true of employment videos?
Danielle receives a good job offer from a company because of which she decides to quit her current job. She decides to write a letter to the concerned authorities in her current company regarding her decision. In this scenario, Danielle should write a _____.
Interviewers must restrict questions to an applicant’s ability to perform specific job-related functions essential to the job sought.
After finalizing your résumé, you should avoid asking other people to check it for you as it can compromise your privacy.
Which of the following is true of phone interviews?