is the process of filtering information received by our senses.
Joanie is an engineer at an architectural firm. She is very proud of this fact and often defines herself in terms of her work to family and friends. She is very skilled at her job and confident in that fact, but often has trouble adapting to changing job duties and environmental conditions. Most likely Joanie has:
is the mostly unconscious process of organizing people and objects into preconceived categories that are stored in our long-term memory.
Someone who is new to the job and has a low expectancy is:
George believes that women have difficulty coping with the stress of executive decisions. Sally is promoted into a senior management position and George soon complains that Sally won’t be able to cope with this job. George is exhibiting which of the following perceptual errors?
If John takes credit for work done on time, but blames his co-workers for his delays, his attitude is reflective of the:
Joanie is an engineer at an architectural firm. She is very proud of this fact and often defines herself in terms of her work to family and friends. She is very skilled at her job and confident in that fact, but often has trouble adapting to changing job duties and environmental conditions. Joanie always attributes her successes to her high level of personal motivation. However, when she makes a mistake, she tends to blame the situation. This is known as:
The _____ process involves deciding whether an observed behavior or event is caused mainly by the person or by the environment.
The tendency to attribute the behavior of other people to internal factors more than external factors is called the:
The objective of the Johari Window is to:
Which of the following is an example of selective attention?
The _____ area in the Johari Window refers to information that is known to others but not to you.
Emotions are defined as:
Employees with an emotional attachment to, identification with, and involvement in a particular organization are likely to have:
Which of the following differences is similar to the difference between emotions and attitudes?
Which of the following determine whether intentions translate into behavior?
Which of the following is an effect of emotions?
Stress is best described as:
Emotional labor refers to:
Emotional intelligence is best described as:
Which of the following terms refer to established perceptions about the attitude object?
Which of the following terms best represents the positive or negative evaluations of the attitude object?
The adaptive response to a situation that is perceived as challenging or threatening to the person’s well-being is called:
Which of these statements about emotional labor is true?