PSYC 651 Quiz Final

PSYC 651 Quiz Final: Performance Management

Covers the Textbook and Presentation material from Module 1: Week 1 — Module 8: Week 8.

  1. An ideal PM system is __________, which means that performance is evaluated and feedback is given on an ongoing basis, the appraisal meeting consists of two-way communication, and performance standards are clear.
  2. The ____________ characteristic allows employees to receive concrete guidance about what is expected of them and how they can meet those expectations:
  3. An ideal performance management system is correctable. What does this mean?
  4. An advantage of a well-designed performance management increases an employee’s ___________ and
  5. In the assessment phase of the performance management process you evaluate an employee’s ____________ and
  6. A mission statement differs from a vision statement because a mission statement’s focus is on the _____________ and the focus of a vision statement is the
  7. Performance is determined by _______________, ________________, and
  8. Personal development plans specify _______________ and _______________ goals.
  9. Managers need to develop the skills of _____________, observing and documenting performance, giving positive and negative feedback, and effectively conducting performance review meetings to manage performance.
  10. Rewards must be ________________ to avoid _______________.
  11. When you have more than one person working on a project it is important that you measure both their _______________ and _____________________ output together.
  12. The two main steps in the prerequisites phase of performance management are:
  13. Performance execution is linked to _____________ and
  14. The correct order of the phases of a performance management process is:
  15. Which of the following statements is true according to the text?
  16. leads people to believe that others behave similarly to themselves and hence lead people to think about themselves instead of people in general when reporting KSAs for their jobs.
  17. If a company identifies an external opportunity that it cannot pursue due to an internal weakness, this is considered a:
  18. are the descriptions of game plans to reach the stated objectives.
  19. Characteristics of the external environment that can help the organization succeed are known as
  20. analyzes the external environment vis-à-vis the internal environment.
  21. Which of the following performance facets must be considered to understand performance?
  22. The behavior approach emphasizes ______________ rather than
  23. Under which of the following conditions would a behavior approach be most appropriate?
  24. The results approach emphasizes ______________ rather than
  25. systems base the measurement on comparing employees with a pre-specied performance standard.
  26. In this type of comparative system, employees are apportioned according to an approximately normal distribution.
  27. Statements of important and measurable outcomes are called
  28. A yardstick used to evaluate how well employees have achieved each objective is called
  29. Good objectives should have which of the following characteristics?
  30. Threshold competencies are:
  31. When raters are asked to consider all ratees at the same time and to estimate the relative performance of each by using a 100-point scale, which method are they using?
  32. Use of essays, critical incidents, and graphic rating scales would be most appropriate in a(n) ______________ system of evaluating competencies.
  33. Gathering reports of situations in which employees performed behaviors that were especially effective or ineffective in accomplishing their jobs is an example of
  34. Disagreement about an employee’s performance as perceived by different sources is ____________ a problem.
  35. What are the two main strategies to obtain an overall performance score for an employee?
  36. An employee’s _______________ is/are usually best-equipped to rate how well the employee removes organizational barriers, shields employees from politics, and improves other employee’s competence.
  37. What type of training is more likely to lead raters to provide consistent and more accurate ratings as well as to help employees design effective development plans?
  38. During the monitoring and evaluation stage, which of the following evaluation data should be collected?
  39. Selective retention refers to:
  40. Behavioral Observation training focuses on how raters _____________, __________, __________, and use information about performance.
  41. A gap analysis is conducted examining the areas for which there are large discrepancies between __________ and ______________.
  42. Good developmental plans focus on developing career competencies including:
  43. is the coaching behavior that involves rewarding an employee’s positive performance.
  44. Coaching consists of which of the following behaviors?
  45. Traditional cultures should implement which type of the following pay plans:
  46. When an employer discloses untrue favorable performance and this information causes risk or harm to others, such an action is called
  47. Three main types of teams based on the task complexity and membership conguration dimensions are:
  48. Teams can be classified based on:
  49. Components of the process used to design a system that includes team performance are:
  50. What are the defining characteristics of a team?
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